Ordering
How do I find the right part for my vehicle?
Use the search bar to search by part name, brand or part number. You can also browse by category. If you are unsure, contact us at info@osado.eu with your vehicle’s make, model, year and engine size and we will help you find the correct part.
Can I order without creating an account?
Yes, you can check out as a guest. However, creating an account lets you track your orders and reorder easily.
What payment methods do you accept?
We accept Estonian bank transfers (SEB, Swedbank, LHV, Luminor, Coop Pank), credit/debit cards (Visa, Mastercard). All payments are processed securely via Montonio.
Delivery
Where do you deliver?
We deliver to Estonia, Latvia, Lithuania and Finland via Omniva, DPD and Itella parcel networks.
How long does delivery take?
Orders within Estonia are typically delivered in 1–2 business days. Latvia and Lithuania 2–3 days, Finland 3–5 days. We dispatch within 1–3 business days of payment.
How do I track my order?
Once dispatched, you will receive a shipping confirmation email with a tracking link. You can also track your order in My Account.
Returns
Can I return a product?
Yes. You have 14 days from receiving your order to return unused items. Email us at info@osado.eu to initiate a return. See our Returns Policy for full details.
What if the part doesn’t fit my vehicle?
If the part is unused and in original condition, you can return it within 14 days. Contact us at info@osado.eu and we’ll help you find the correct alternative.
I received a wrong or damaged item. What do I do?
Contact us immediately at info@osado.eu with your order number and photos of the item. We will resolve this at no cost to you.
Products
Are your parts original (OEM) or aftermarket?
We sell both OEM and quality aftermarket parts. The product description specifies the type. All parts meet relevant quality standards.
Do products come with a warranty?
Yes. All products carry a 2-year statutory warranty under EU consumer law. Manufacturer warranties may also apply.